How To Fix Samsung Galaxy A6 Touchscreen Not Working After Software Update

How To Fix Samsung Galaxy A6 Touchscreen Not Working After Software Update

The Samsung Galaxy A6 is one of the newest members of the A series of devices launched this year. It is an elegant model made of a metal frame and a 5.6-inch Super AMOLED screen that is large enough to easily view various multimedia content. Under the hood is an Exynos 7870 processor that, combined with 4GB of RAM, allows the device to multitask between various applications. Although this is a solid performance device, there are cases in which certain problems may arise that we will address today. In this last installment of our problem resolution series, we will address that the Galaxy A6 touch screen does not work after a software update problem.

If you have a Galaxy A6 or any other Android device, do not hesitate to contact us through this form. We will be more than happy to help you with any concerns you may have with your device. This is a free service that we offer without obligation. However, we ask that when you contact us, try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How to repair the touch screen of the Samsung Galaxy A6 that does not work after the software update

Problem: After allowing my A6 phone to update to Oreo 8.1, the touch screen no longer works. Samsung wants to charge me to fix it by saying that some package was installed incorrectly. I find many people in the forums with the same problem, but all the videos and help guides are unclear or are poorly explained. I'm not an expert in technology, so I need help, please. Where do I get the previous version of the software to be able to return when my phone was working? And then, how do I go back? Forget the warranty that Samsung can keep. I just need my phone to work.

Solution: Since this problem occurred just after a software update, it may be due to a technical problem. You may still have old software data on your device. This information that should have been removed during the update process is now causing a conflict with the new version of the software that results in this problem. Here are the troubleshooting steps you should take for this particular problem.

Perform a soft reset

The first thing you should do is make a software restart. This is usually done on a phone that does not respond, as it will update your software.

Press and hold the power button for 3-5 seconds.

Touch Shut down.

When the device has completely turned off, wait approximately one minute. This will help ensure that the cache and temporary files are deleted from the device.

Press and hold the Power button to turn it on again.

Check if the problem persists.

Check if the problem occurs in safe mode

The next thing to do if the problem persists is to verify if the application you downloaded is causing the problem. This can be done by starting the phone in Safe Mode, since only pre-installed applications can run in this mode.

Turn off the device.

Press and hold the Power key beyond the screen with the device name

When "SAMSUNG" appears on the screen, release the Power key.

Immediately after releasing the On key, press and hold the volume down key.

Continue pressing the key to lower the volume until the device finishes rebooting.

The safe mode will be displayed in the lower left corner of the screen.

Release the key to lower the volume when you see "Safe Mode".

If the touch screen works in this mode, the problem could be due to one of the applications you downloaded. Find out what application is this and uninstall it.

Clean the phone's cache partition

Your device will store the cached data of the applications in a dedicated partition in your internal storage. This data helps applications open faster for a better mobile experience. However, there are cases in which this data stored in the cache can be damaged and cause problems with the device. To check if this is what is causing the problem, you must clear the phone's cache partition.

Turn off the phone

Press and hold the volume up key and the start key, then press and hold the power key.

When the device logo screen appears, release only the Power key.

When the Android logo appears, release all the keys ("Install system update" will be displayed for about 30 to 60 seconds before displaying the options of the recovery menu.

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